It is no secret that the internet has drastically changed the way we communicate. In fact, computer-mediated communication (CMC) has become the norm in many aspects of our lives, including doctor-patient interactions.

Advantages of computer-mediated communication

While there are many advantages to computer-mediated communication, such as increased access to care and improved communication between doctor and patient, there are also some potential drawbacks. One of the biggest concerns is that CMC can lead to a decrease in patient empowerment and doctor-patient communication.

Patient empowerment

Patient empowerment is defined as “the process by which patients gain control over their health and health care. It is important for patients to feel empowered in their healthcare decisions because it can lead to improved health outcomes. 

Decline in patient empowerment

The computer-mediated communication can actually lead to a decrease in patient empowerment. One reason for this is that patients may feel less connected to their doctor when communicating online. This feeling of disconnection can lead to patients feeling like they are not involved in their own care. Additionally, computer-mediated communication can also lead to a decrease in doctor-patient communication.

This is because computer-mediated communication often lacks the nonverbal cues that are so important in face-to-face communication. Without these cues, it can be difficult to build trust and rapport between doctor and patient. Additionally, computer-mediated communication can also make it more difficult for doctors to understand a patient’s true feelings and needs.

Drawbacks of computer-mediated communication

While there are some potential drawbacks to CMC, it is important to remember that this type of communication has the potential to improve doctor-patient communication. In fact, studies have shown that computer-mediated communication can lead to increased patient satisfaction and improved health outcomes.

Things to keep in mind

If you are considering using computer-mediated communication in your doctor-patient interactions, there are a few things you should keep in mind. First, it is important to make sure that you are using a secure platform that will protect your patients’ privacy. Additionally, you should take care to ensure that your patients feel comfortable communicating with you online. Finally, be sure to use computer-mediated communication in addition to, not instead of, face-to-face communication.

Risks associated with computer-mediated communication

There are some potential risks associated with computer-mediated communication; this type of communication can be a valuable tool in your online doctor and patient interactions. When used properly, computer-mediated communication can lead to increased patient satisfaction and improved health outcomes.

Conclusion

Computer-mediated communication has become the norm in many aspects of our lives, including doctor-patient interactions. While there are some potential drawbacks to computer-mediated communication, such as decreased patient empowerment and doctor-patient communication, there are also many advantages, such as increased access to care and improved communication. If you are considering using CMC in your doctor-patient interactions, keep in mind that it is important to use a secure platform, make sure your patients feel comfortable communicating with you online, and use computer-mediated communication in addition to, not instead of, face-to-face communication.